Our promise
Our airport promise
Last updated
The first hour after a long flight should be easy. This is what we promise every client we meet at Jomo Kenyatta International Airport (JKIA), written down so you know exactly what to expect.
Book online in 3 minutes. Confirmed instantly. No credit card required for checkout. Pay in advance to streamline your travel or pay the balance when you see the car.
1. We track your flight
Add your flight number when you book. We follow your flight, so your driver works to the real landing time, early or late, not the timetable. Waiting is free: after your flight lands, and before your flight home when you return the car.
2. Your driver's name and number the evening before
The evening before you land, we send you your driver's name and phone number on WhatsApp. Save it before you fly.
3. A name sign, and the driver's live location
Your driver waits at the meeting spot just outside the terminal, holding a sign with your name on it. Your driver shares their live location with you on WhatsApp, so you find the exact meeting spot. It is usually the passenger pick-up and drop-off lot right in front of the terminal. There is no rental desk to find and no queue.
Free waiting time
Waiting is free: after your flight lands, and before your flight home when you return the car. You never pay for waiting.
4. No Kenyan SIM? Use airport Wi-Fi and WhatsApp
You do not need a Kenyan SIM card to find us. Connect to the airport Wi-Fi and message your driver, or our 24/7 line, on WhatsApp. If you are held up at immigration or baggage, a quick message lets us know.
5. Photos of your car first, then a proper handover
Before you meet it, we send you photos or a video of the actual car you will drive. We walk with you and your bags to the car. We walk round it together and film the outside and inside on video, and show you the fuel level, the spare wheel and the jack. Your booking and documents are sorted before you fly, so the handover takes minutes.
6. Someone to call, day and night
Our team works 24 hours a day, 7 days a week. If anything goes wrong on your trip, one call or WhatsApp message reaches a person, not a machine.
If something goes wrong at the airport
- Can't see your driver? Stay inside the arrivals hall and call or WhatsApp +254 729 635 168 or +254 796 135 377, day or night. No Kenyan SIM? Use the airport Wi-Fi.
- Only go with the driver whose name and number we sent you.
- Flight late? We follow it and wait. You never pay for waiting.
- If our driver is late, we tell you how long. Over 30 minutes, we pay for an official airport taxi and bring the car to you.
- Flight cancelled or moved? We move your booking at no cost.
Flying home
Choose JKIA as your return place and we meet you at departures. We check the car with you, film it, and give you a written return receipt. Read our fair damage promise.
Ready to book? Read how JKIA car hire works, or choose a car from the fleet.
Questions
When do I get my driver's details?
The evening before you land, by WhatsApp: your driver's name and phone number.
Where will the driver meet me at JKIA?
Your driver shares their live location with you on WhatsApp, so you find the exact meeting spot. It is usually the passenger pick-up and drop-off lot right in front of the terminal. Your driver holds a sign bearing your name.
Do I pay if the driver waits for me?
No. Waiting is free: after your flight lands, and before your flight home when you return the car.
What if I have no Kenyan SIM card?
Connect to the airport Wi-Fi and message us on WhatsApp. You do not need a Kenyan number to reach your driver.
Ready when you are
Choose your car and dates.
Book online in 3 minutes. Confirmed instantly. No credit card required for checkout. Pay in advance to streamline your travel or pay the balance when you see the car.